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About Popi


How old is Popi?

Popi was born in 2017 in Kelantan, providing Malaysians with quality products ever since.


How is Popi different from others?
Popi focuses on delivering simple happiness to users, reminding us all to enjoy the simple things in life, other than just marketing daily household items.

Where is Popi's HQ?

Popi started at Kota Bharu, Kelantan in 2017 and moved to Bandar Sunway in 2020.


Does Popi accept wholesale purchases?

Yes, kindly send us an email at [email protected] or contact us via Whatsapp at 013-8085428 between 10.00 a.m. to 6.00 p.m. GMT+8, Monday to Friday, for further inquiries.

Is Popi an MLM-based business?

No, Popi is a newly founded local brand that specializes in Super Tissues, awaiting expansion into other household products with enough support. However, those interested in looking for business opportunities may contact us via Whatsapp at 013-8085428 between 10.00 a.m. to 6.00 p.m. GMT+8, Monday to Friday, for further inquiries.

About Popi Products


What is so special about Super Tissues?

Popi Super Tissues is the 1st skincare tissue in Malaysia infused with a lotion containing hyaluronic acid and coconut glycerin to produce a soft and smooth texture.


How is Awan by Popi different from other box tissues?
Awan by Popi comes in a high-quality ivory white cardboard box rather than the usual kraft brown cards. This is because we believe that the cleanest skincare tissues deserve a better-than-usual container.

What is the difference between Popi Super Tissues and Yuan Cui Silk Tissues?

Yuan Cui Silk Tissues is the 1st generation of Super Tissues, the pioneer of lotion infused facial tissues in China (also a brand of our very close friend)

What is in the lotion infused in Popi Super Tissues?
The unique lotion formula contains various humectants such as hyaluronic acid, coconut glycerin, squalane, sorbitol, and food-grade polyhexamethylene biguanide for antibacterial purposes.

Are Popi Super Tissues safe to use?
Yes, Popi Super Tissues are manufactured in a dustless aseptic facility following GMP and ISO9001 standards for guaranteed cleanliness. Popi Super Tissues are also dermatologically tested by SGS, suitable for all skin types.

Are Popi Super Tissues wet wipes?
Super Tissues are not wet wipes, but they contain 22% of moisture molecules (2x compared to normal dry tissues) so your skin won’t be as dehydrated after use

What are Popi Good Tissues?

Popi Good Tissues are regular tissue papers made from pure virgin wood pulp without additives and recycled materials, available in 2 plies for budget finders (restaurants/small business owners) and 3 plies for quality seekers (homemakers/boutique cafes.



What is Popi Tissues made of?
All Popi Tissues are made from 100% pure virgin wood pulp without any harmful chemicals. Recycled pulps are not utilized in our products due to hygiene and safety purposes.

Are Popi products made of sustainable sources?
Yes. The virgin wood pulps are sourced from sustainably managed forests that practice a strict 100-year logging and planting system, therefore Popi will have to absorb extra costs when the raw materials become scarce during certain seasons before the next area is ready for harvest.

Why is the FSC logo absent from Popi's product packaging?
The logo can only be printed when our entire production and service line is FSC-certified, however, Popi is still working hard to obtain FSC-certifications across our line of services, so stay tuned for more information regarding this issue.

Can Popi products be recycled?
The plastic packaging, paper packaging, and cardboard giftbox packaging CAN be recycled following your nearest recycle stations' SOP.

Does Popi Tissues contain animal-derived ingredients?
Whenever possible, we use plant-derived or synthetically-derived ingredients to substitute for animal-derived materials (ADMs)

Does Popi Tissues contain gluten?
No, Popi products do not contain gluten.

Can sensitive skin/nose users use Popi products?
Yes, we recommend using Popi Super Tissues as they are dermatologically tested, lotion infused, and free from all kinds of harmful chemicals.

Can I use Popi products on babies?
Yes, we recommend using Popi Super Tissues as they are dermatologically tested, lotion infused, and free from all kinds of harmful chemicals.

Do all Popi Super Tissues purchases come in gift boxes with handles?
No, the gift box is specially designed and made for users who purchase 9 boxes of Awan by Popi or 40 packs of Popi LaLaLa. 

Returns

Does Popi accept returns/refunds?

Popi is sorry to say that returns and refunds are currently not accepted, however, replacement units can be arranged in case of any unforeseen circumstances such as damaged goods.


How long is the replacement period valid?

Popi is happy to send replacement units in case of any accidents reported with complete details within 3 days upon receiving the parcel.

 Kindly visit the contact us page to leave Popi a message or contact us via Whatsapp at 013-8085428 between 10.00 a.m. to 6.00 p.m. GMT+8, Monday to Friday, for further procedures.

Shipping

What is Popi's shipping coverage?

Popi currently ships to all states in Peninsular Malaysia and also Singapore (International). East Malaysian customers are welcomed with different arrangements due to high logistics charges.
 Should you require immediate assistance, kindly contact us via Whatsapp at 013-8085428 between 10.00 a.m. to 6.00 p.m. GMT+8, Monday to Friday.

How much does Popi charge for shipping?

Popi charges a flat rate of RM6 for all deliveries within Peninsular Malaysia. Deliveries to Singapore will be charged according to weight starting at RM36 for the 1st 3kgs.

Which shipment provider does Popi use?

Popi prefers Pgeon & J&T Express for local deliveries and Teleport for deliveries to Singapore.

How long for the purchases to be shipped?

Popi ships within 1-2 days upon order received, tracking is also provided. Special arrangements for instant delivery could also be made upon request within Klang Valley, kindly contact us via Whatsapp at 013-8085428 between 10.00 a.m. to 6.00 p.m. GMT+8, Monday to Friday, for further inquiries.


Where are Popi products shipped from?

Popi products are shipped from our warehouse at Bandar Sunway, Selangor.

Contacts

How can I contact Popi for questions or comments?
Kindly visit the contact us page to leave Popi a message to pass along any questions or comments about Popi. Alternatively, you may contact us via email at [email protected] or via Whatsapp at 013-8085428 between 10.00 a.m. to 6.00 p.m. GMT+8, Monday to Friday, for further inquiries.


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