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Important:

1. All Sales are Final.

2. No cash refund on any defective items. We will do replacements only. (Damaged / broke items)

3. No cash refund on not suitable, not match, change mind situation.

4. All SALE and promotional-priced items are non-returnable & non-refundable

5. Customers can replace damaged / wrong / faulty items within 24 hours of received date for a exchange of that item.

6. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.


What if I received a damaged?

Firstly, we apologise if the products received was damaged.

1. Please contact us using the contact us form or email us at [email protected] or whatapps us at +60138085428 as soon as possible.

2. Replacement must be informed as soon as possible within 24 hours after receiving.

3. NO REFUND. Only replacements are possible for hygiene purposes. 

4. Customer can request for a replace with the same item.

5. Customers need to send a picture of the faulty / damaged items. Upon receiving the item, inspection will be made.

6. Popi remains the right to refuse any replacements, exchange and refund at our website without any confirmation letter or notice.


Customer Service

We are committed to providing you with the best possible service every time you shop with us. We are contactable by:

Contact No: +60138085428

Email: [email protected]

Working Days/Hours: Monday to Friday (9am to 5pm), excluding Public Holidays

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